Protection

Introduction At ChromaTide, we value your privacy and take the protection of your personal information seriously. This Data Protection Policy is designed to inform you about how we collect, use, store, and share your personal data when you engage with our website, services, or customer support channels. We are committed to maintaining transparency, accountability, and compliance with all applicable data protection laws, including GDPR and other international standards. Data We Collect from You We collect various types of personal data depending on how you interact with us. This includes: Contact information: full name, email address, phone number, postal address Account details: login credentials, user preferences Transaction data: purchase history, billing details (payment data is handled securely by third-party processors) Technical information: IP address, browser type, device identifiers, operating system, location data Usage behavior: pages visited, features used, time spent on the website Communication history: emails, chat transcripts, support tickets Marketing preferences and consent choices Data is either provided directly by you or collected automatically using cookies and analytical tools. Why We Process Your Data We process your personal data to: Fulfill our contract with you by delivering the services or products you have requested Communicate with you about updates, offers, or support-related matters Personalize your user experience and make our services more relevant to your needs Analyze service usage to enhance functionality and performance Secure our services and detect or prevent fraudulent or illegal activities Comply with legal obligations and regulatory requirements We only use your personal information for the purposes it was collected for, unless we reasonably consider that we need to use it for another compatible purpose. Legal Basis for Data Processing We rely on one or more of the following legal bases for processing your personal data: Your consent, which you may withdraw at any time The performance of a contract to which you are a party Our legitimate interests, including business improvement and customer relationship management Compliance with legal obligations, such as recordkeeping or responding to lawful requests Sharing and Disclosure of Information Your personal data may be shared with third-party service providers who perform services on our behalf, such as: Website hosting and content delivery networks Customer support software and CRM platforms Payment processing companies Marketing and communication tools Data analytics services These service providers are contractually obligated to maintain the confidentiality and security of your data. Additionally, we may disclose your information if required by law, to respond to legal claims, or to protect our rights and property. International Data Transfers In some cases, your personal data may be transferred and processed outside of your country of residence, including to countries that may not offer the same level of data protection. When we do this, we ensure: That transfers comply with legal requirements That appropriate safeguards such as standard contractual clauses or other approved mechanisms are in place That your data continues to receive a high level of protection Data Retention Policy We retain your personal data only for as long as necessary to meet the purposes outlined in this policy, including legal, accounting, or reporting obligations. The duration depends on the nature of the data and the reason it was collected. Once your data is no longer required, it will be securely deleted or anonymized. Your Rights and Choices You have several rights regarding your personal data, including: The right to access the data we hold about you The right to correct any inaccurate or incomplete data The right to request deletion of your data under certain conditions The right to restrict or object to specific types of data processing The right to data portability The right to withdraw consent at any time where applicable You can exercise your rights by contacting us at [email protected]. We aim to respond to all requests within a reasonable timeframe and in accordance with applicable laws. How We Protect Your Data We implement a range of technical and organizational measures to ensure the security of your personal data, including: Encryption of sensitive data during transmission Secure servers with access controls Regular security testing and system audits Staff training and access restrictions based on job roles Although no security system is completely infallible, we take all reasonable steps to mitigate risk and respond to potential threats swiftly. Use of Cookies Our site uses cookies and similar technologies to enhance user experience, track site usage, and deliver personalized content. You can choose to disable cookies through your browser settings, though this may impact some functionality. For more detailed information, please review our Cookie Policy. Children’s Privacy Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a child, we will delete it promptly. Policy Updates We may update this Data Protection Policy from time to time to reflect changes in laws, technology, or business operations. Any updates will be published on our website, and where appropriate, we will notify you by email or through the service.